General Terms & Conditions

(1) These General Terms and Conditions apply to all contracts, offers, deliveries and services between

hereinafter referred to as "Octiware", "I" or "Provider",

and the customers.

(2) These GTC apply to contracts with consumers within the meaning of § 13 BGB and entrepreneurs within the meaning of § 14 BGB, unless expressly agreed otherwise in individual cases. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding the legal transaction, acts in the exercise of their commercial or self-employed professional activity.

(3) The offer of Octiware is initially directed exclusively at customers with a delivery address in Germany. Deliveries or services outside Germany are only made upon express individual agreement.

(4) Conflicting or deviating terms and conditions of the customer shall not become part of the contract unless their validity has been expressly agreed to.

(5) Individual agreements with the customer, in particular details in the offer, order confirmation, special approvals, technical annexes or project documents, take precedence over these GTC.

(1) Octiware offers in particular the following services:

• Consultation, planning and configuration of individual computer systems
• Assembly and integration of PC components
• Delivery of individually planned or assembled computer systems
• Modifications and work on customer-owned components
• Direct-Die conversions, delidding and comparable CPU modifications
• Individual water cooling systems
• Custom cables, sleeving and cable modifications
• Overclocking, undervolting and technical fine-tuning
• Operating system installation, setup and optimisation
• Data migration and work on storage media
• Test runs, documentation, handover, shipping preparation and support services

(2) The specific scope of services is determined exclusively by the respective offer, the order confirmation, and any supplementary special approvals, annexes or technical specifications.

(3) Technical representations, sample configurations, performance data, benchmark values, temperature data, product images, build examples or other information on the website are for general information purposes and do not constitute a guarantee of specific properties or results, unless such properties are expressly warranted in the individual offer or order confirmation.

(4) Octiware owes only the respectively agreed service. Ongoing maintenance, support, updates, error monitoring or optimisation are only owed if this has been expressly agreed.

(1) The presentation of services, sample systems, "from" prices, technical possibilities or other information on the website does not constitute a legally binding offer, but a non-binding information and invitation to enquire.

(2) The customer may submit an enquiry via contact form, email, messenger link, appointment booking or other provided means. This enquiry is initially non-binding for both parties.

(3) After reviewing the enquiry, Octiware may submit an individual offer to the customer in text form. The offer may in particular contain:

• Service description
• Hardware and component list
• Customer-specific features
• Technical special services
• Prices and payment terms
• Shipping or handover modalities
• Estimated delivery or completion times
• Information on the right of withdrawal
• Notes on special technical risks
• Special approvals required where applicable

(4) A contract is only concluded when the customer accepts the offer and Octiware confirms the order in text form, or begins execution with the customer's express consent.

(5) Changes after conclusion of contract require separate coordination. Where changes cause additional costs, delays, technical risks or modified specifications, these will be discussed with the customer before implementation insofar as they are foreseeable.

(6) Octiware is not obliged to accept enquiries or orders. An order may be refused in particular if technical, commercial, legal, safety-related or capacity reasons preclude acceptance.

(1) The customer is obliged to provide all information necessary for consultation, planning, preparation of offers and performance of the contract completely and accurately. This may in particular include:

• Desired purpose of use
• Budget
• Performance requirements
• Existing components
• Technical constraints
• Visual preferences
• Software requirements
• Access data, licence information or recovery keys where required
• Information on existing data and backups
• Shipping or handover preferences

(2) If execution of the order is delayed because the customer fails to provide required information, approvals, components, access data, payments or other cooperation in time, delivery and completion times shall be extended appropriately.

(3) The customer is responsible for ensuring that content, software, licence keys, storage media, components or other items provided by them may be used lawfully and do not infringe third-party rights.

(4) Octiware is entitled to suspend or refuse further execution of an order as long as required cooperation, approvals or payments from the customer are outstanding or legitimate safety, legal or compatibility concerns exist.

(1) The prices stated in the individual offer are authoritative. All prices to consumers include statutory VAT where applicable, plus any shipping costs separately indicated.

(2) An offer may in particular include the following items: hardware and accessories, consultation and technical planning, assembly, integration and cabling, special services such as Direct-Die, water cooling, custom cables, overclocking, undervolting or data migration, test runs and documentation, handover or shipping preparation, and risk, complexity or project surcharges where indicated.

(3) Hardware prices, availability and delivery times may change as long as no contract has been concluded. After conclusion of contract, the agreed prices apply, unless subsequent changes are ordered or approved by the customer.

(4) The validity period and binding effect of an offer are derived from the respective offer. If no express validity period is stated, the offer is non-binding and may be adjusted or withdrawn until accepted by the customer.

(5) Statutory rights of the customer, in particular warranty rights, are not restricted by internal calculations or the breakdown of individual price components.

(1) Unless expressly agreed otherwise, payment is 100% in advance.

(2) Procurement of hardware, binding reservation of components and execution of assembly, conversion, setup, optimisation or other services generally only begin after full receipt of payment.

(3) Available payment methods include in particular SEPA bank transfer and, where offered, PayPal. The specific available payment methods are derived from the respective offer or payment information.

(4) No impermissible additional charges are levied on consumers for legally protected standard payment methods.

(5) The delivered goods remain the property of Octiware until the purchase price has been paid in full.

(6) If the customer is in default of payment, the statutory provisions apply.

(7) Any refunds are generally made via the same payment method used for the original payment, unless expressly agreed otherwise and no additional costs are thereby incurred by the customer.

(1) Deliveries are generally made within Germany only, unless expressly agreed otherwise.

(2) Shipment is made to the delivery address specified by the customer. The customer is obliged to provide complete and accurate shipping details.

(3) Shipping costs depend on the specific order, in particular size, weight, goods value, packaging effort, insurance requirements and shipping method. The specific shipping costs are disclosed in the individual offer prior to conclusion of contract.

(4) Personal handover or collection by appointment is possible if appropriate for the respective order and expressly agreed.

(5) Complete computer systems, water-cooled systems and sensitive components are packaged to withstand transport in accordance with due diligence. Depending on the order, additional transport securing, separate packaging, draining of a water cooling loop or personal handover may be required.

(6) For consumers, the risk of accidental loss and accidental deterioration of the goods generally only passes when the goods are handed over to the consumer or an authorised person. If the consumer engages a transport service provider not named by Octiware, the statutory provisions apply.

(7) For entrepreneurs, the risk passes to the customer upon handover to the transport company, to the extent permitted by law.

(8) Obvious transport damage should be documented with the carrier as promptly as possible and reported to Octiware. The statutory rights of the customer, in particular for consumers, remain unaffected.

(1) Delivery and completion times are derived from the respective offer or order confirmation.

(2) The deadline generally only begins once the contract has been concluded, full payment has been received, all required customer approvals are in place and components, information, access data or other cooperation to be provided by the customer have been fully rendered.

(3) Non-binding time estimates serve as guidance only. Binding deadlines are expressly designated as binding.

(4) Delays caused by lack of customer cooperation, unavailable components, delivery delays by third parties, subsequent change requests, force majeure, technical problems or other circumstances not attributable to Octiware shall extend agreed deadlines appropriately.

(5) Statutory rights of the customer in the event of delay remain unaffected.

(1) Consumers generally have a statutory right of withdrawal for distance contracts. Details are set out in the separate withdrawal notice made available to the customer.

(2) The right of withdrawal does not exist for contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.

(3) This may apply in particular to individually planned, configured, assembled or modified computer systems where components, technical execution, performance profile, visual design, cooling structure, cable design, BIOS/UEFI configuration, operating system setup or other features were selected, adapted or approved according to customer specifications.

(4) Whether an exclusion of the right of withdrawal due to customer-specific manufacturing applies in a specific order is indicated separately in the offer or order confirmation.

(5) Statutory warranty rights remain unaffected by the right of withdrawal and any exclusion thereof.

(6) For services, Octiware may only begin before the expiry of the withdrawal period if the consumer expressly requests this. The consumer will in this case be informed about possible obligations to pay compensation and a possible expiry of the right of withdrawal upon full performance of the service, insofar as the statutory requirements are met.

(7) Return shipping costs in the event of an effective withdrawal are borne by the consumer, insofar as this has been effectively communicated in the withdrawal notice and no deviating agreement exists. This does not apply to returns in connection with legitimate statutory warranty rights.

(1) Many of Octiware's services are performed individually according to customer specifications. A customer-specific manufacturing may in particular exist where a computer system or component is planned, assembled, installed, modified or set up according to the customer's specifications, approvals or requirements.

(2) Customer-specific features may include in particular: selection of specific components, alignment to specific games, applications or workloads, visual design, case and layout selection, custom water cooling layout, custom cables or sleeves, Direct-Die or delidding modifications, BIOS/UEFI profiles, overclocking, undervolting or fan curves, operating system installation, software setup or optimisation, integration of customer-owned components.

(3) Customer-specific features are documented in the offer, the order confirmation or in supplementary project documents.

(4) An exclusion of the right of withdrawal due to customer-specific manufacturing only concerns the statutory right of withdrawal. Statutory warranty rights are not excluded thereby.

(1) If the customer provides their own components, storage media, cables, cooling components, peripherals or other items, they warrant that they are entitled to do so and are not infringing third-party rights.

(2) Customer-supplied components are inspected externally upon handover or receipt to the extent reasonably possible, and functionally where agreed or required. Complete freedom from defects, compatibility, suitability or longevity of customer-supplied components cannot be warranted without an expressly agreed separate inspection.

(3) Pre-existing damage, wear, hidden defects, missing compatibility, missing documentation, missing accessories, improper prior use or manufacturer restrictions are within the customer's risk sphere, insofar as they were not caused by a breach of duty attributable to Octiware.

(4) Octiware is entitled to refuse or discontinue processing, installation or further use of customer-supplied components if safety concerns, identifiable damage, missing compatibility, missing information, missing accessories or other legitimate reasons preclude this.

(5) If customer-supplied components cause additional inspection, planning, conversion or coordination effort, this is only charged if it was agreed in advance or confirmed by a subsequent customer approval.

(6) Statutory rights of the customer remain unaffected.

(1) Direct-Die conversions, delidding and comparable interventions in CPUs or cooling structures are technically particularly sensitive and partly irreversible special services. They are only performed if they are expressly described in the offer and separately approved by the customer.

(2) The customer is informed before execution that such interventions may in particular carry the following risks: irreversible alteration of hardware; damage to or failure of CPU, motherboard, cooler, socket or other components; restriction or loss of manufacturer rights, manufacturer warranties or voluntary third-party guarantees; increased requirements for assembly, contact pressure, transport, maintenance and subsequent modifications; no guarantee of specific temperature, clock, voltage, noise, benchmark or longevity values.

(3) Octiware is liable in accordance with statutory provisions for damage caused by breaches of duty attributable to Octiware.

(4) Liability for pre-existing damage, component-related risks, unavoidable material-typical risks, incorrect customer specifications or subsequent improper interventions by the customer exists only in accordance with statutory provisions.

(5) Statutory warranty rights remain unaffected.

(1) Individual water cooling systems are technically complex systems comprising multiple components such as coolers, radiators, pumps, reservoirs, fittings, hoses or hard tubes, seals, coolant and sensors. Construction and suitability are determined by the configuration described in the offer.

(2) Prior to handover, an agreed test and inspection process is carried out and documented insofar as this is part of the order. The documentation may in particular include visual inspection, leak test, temperature test, pump check, fan curves and photo documentation.

(3) The customer is informed that water cooling systems may require proper use, regular visual inspection and, depending on construction, use and coolant, maintenance. Maintenance, cleaning, refilling, fluid changes and replacement of wear parts may be ordered separately.

(4) Subsequent modifications, transport, improper interventions, unsuitable coolants, unapproved additives or failure to carry out visual inspections may be relevant for assessing the cause of later defects.

(5) For water-cooled systems, it is separately assessed before shipping whether shipping is technically acceptable. Depending on the construction, it may be agreed that the system is shipped drained, individual components are transported separately, or exclusively personal handover or collection takes place.

(6) Shipping with a filled loop only takes place if this has been expressly approved in the individual case.

(7) Statutory warranty rights remain unaffected.

(1) Individually manufactured, sleeved or modified cables are produced exclusively for the intended purpose, PSU model and pinout assignment specified in the offer or documentation.

(2) The customer may only use such cables with the expressly designated components. Use with other power supplies, other PSU revisions, other components or deviating pinouts may lead to severe damage, short circuits, fire hazard or component failure.

(3) For individually manufactured cable sets, a cable protocol may be created containing in particular: PSU manufacturer and exact PSU model, PSU revision where known, target component, cable type and length, pinout assignment, inspection steps, date of inspection, and note on exclusively designated use.

(4) Modifications, transfer or use outside the documented specification take place outside the agreed scope of services.

(5) Statutory warranty rights remain unaffected.

(1) Overclocking, undervolting and other technical fine-tuning are only performed if they have been expressly ordered or approved.

(2) The results of such optimisations depend on numerous factors, in particular component variance, ambient temperature, cooling, case airflow, BIOS/UEFI version, drivers, operating system, software state, load profile, dust load and subsequent changes.

(3) Unless expressly warranted in text form, Octiware provides no guarantee for specific clock, voltage, temperature, noise, benchmark, FPS, consumption, stability or longevity values.

(4) Settings are verified and documented according to the agreed test scope insofar as this is part of the order.

(5) Subsequent BIOS updates, driver updates, software changes, hardware changes or changed usage may affect stability, performance, temperatures and noise levels.

(6) Statutory warranty rights remain unaffected.

(1) Operating system installation, setup, driver installation, software installation and optimisation are only performed within the agreed scope.

(2) The customer is responsible for providing lawful licences, product keys, access data, installation media or other entitlements insofar as these are not expressly part of the offer.

(3) Octiware is not obliged to install or use unlawful, unsuitable, insecure or unlicensed software.

(4) Software states, drivers, BIOS/UEFI versions and operating system versions may change after handover. Subsequent updates may affect function, performance, compatibility or stability.

(5) Ongoing maintenance, updating, securing or monitoring of software is only owed if this has been expressly agreed.

(6) Statutory rights of the customer remain unaffected.

(1) Prior to handing over storage media, systems or components with stored data, the customer is obliged to independently create complete and up-to-date data backups.

(2) Work on storage media, operating systems, partitions, RAID configurations, encrypted drives or existing installations may involve data loss, unavailability, incompatibilities or incomplete migration.

(3) Unless expressly agreed otherwise, Octiware does not owe a specific complete migration success for data migrations, in particular where data is already damaged, encrypted, incorrectly structured, incomplete, malware-affected or otherwise technically not properly readable.

(4) The customer is responsible for providing required access data, passwords, recovery keys, licence information and other information in time and accurately.

(5) Octiware may refuse or discontinue processing if legal, technical or security-related concerns exist.

(6) Personal or confidential data of the customer is only processed insofar as this is necessary for performance of the order. Statutory data protection provisions remain unaffected.

(7) Statutory warranty rights remain unaffected.

(1) Where agreed or required by the nature of the order, Octiware carries out test runs, visual inspections, functional checks or technical documentation.

(2) Test and documentation content may include in particular: component list, serial numbers or model designations, build photos, BIOS/UEFI settings, temperature tests, stability tests, fan curves, leak tests for water cooling, cable checks for custom cables, condition of customer-supplied components, handover or shipping condition.

(3) Documented test values relate to the test environment at the time indicated. Deviations may arise in particular through ambient temperature, location, driver versions, BIOS versions, software load, dust, subsequent changes or other environmental conditions.

(4) Test values, benchmarks, temperatures, noise data or stability assessments do not constitute a guarantee of specific values unless expressly warranted in text form.

(5) Statutory warranty rights remain unaffected.

(1) In the case of personal handover, a handover or acceptance protocol may be created. This may document in particular condition, accessories, tests performed, visible features, notes and briefing.

(2) The customer should inspect goods or services upon handover or after receipt for obvious damage, missing accessories or identifiable deviations, and notify Octiware of any abnormalities as promptly as possible.

(3) For consumers, statutory warranty rights remain unaffected even if notification is not made immediately.

(4) For entrepreneurs, the statutory obligations of inspection and notification pursuant to § 377 HGB apply additionally, insofar as applicable.

(1) Where specified in the offer, order confirmation or invoice, a separate support or follow-up service scope may be agreed.

(2) Support may in particular include: assistance with commissioning, basic troubleshooting, configuration questions, maintenance and care advice, checking error messages, follow-up inspection appointment, maintenance, cleaning or refilling for water cooling systems where agreed.

(3) Voluntary support does not restrict statutory warranty rights.

(4) Voluntary support does not establish an ongoing obligation for free maintenance, support, updates or standby without express agreement.

(5) Maintenance, cleaning, modification or optimisation services after handover may be offered and charged separately.

(1) Statutory warranty rights apply for consumers.

(2) An additional guarantee only exists if it has been expressly designated as a guarantee and promised in text form.

(3) Manufacturer warranties are voluntary services of the respective manufacturer and are governed by the manufacturer's warranty conditions. Octiware only owes manufacturer warranties where this has been expressly agreed.

(4) Statutory warranty rights exist independently of voluntary support or manufacturer warranties.

(5) In the event of defects, Octiware must be given the opportunity to inspect and remedy the defect, insofar as provided for by law.

(6) In the case of a legitimate defect, Octiware bears the costs required by statutory provisions for subsequent performance. This may in particular cover shipping, travel, labour and material costs insofar as they are legally owed.

(7) No warranty rights exist for damage or defects caused exclusively by improper use, unapproved modifications, incorrect customer specifications, third-party interventions, unsuitable operating conditions, failure to provide required cooperation, customer-owned defective components or normal wear and tear, insofar as Octiware is not responsible for these circumstances.

(8) For entrepreneurs, the limitation period for warranty claims for newly manufactured goods is one year from transfer of risk, to the extent permitted by law. This does not apply to claims for damages arising from injury to life, body or health, in cases of intent, gross negligence, fraudulent concealment of a defect, or where the law mandatorily prescribes longer periods.

(1) Octiware is liable without limitation for damages arising from injury to life, body or health caused by a breach of duty by Octiware, a statutory representative or vicarious agent.

(2) Octiware is liable without limitation for damages caused by intentional or grossly negligent breach of duty by Octiware, a statutory representative or vicarious agent.

(3) In the case of slight negligence in breach of material contractual obligations, Octiware's liability is limited in amount to the foreseeable damage typical for the contract. Material contractual obligations are those whose fulfilment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.

(4) Liability for damages caused by slight negligence is otherwise excluded to the extent permitted by law.

(5) Liability under the Product Liability Act, for fraudulent concealment of a defect, under assumed guarantees and under other mandatory statutory provisions remains unaffected.

(6) The above liability provisions also apply in favour of statutory representatives and vicarious agents of Octiware.

(1) Manufacturer warranties, goodwill services and other voluntary services of third parties are governed exclusively by the conditions of the respective manufacturer or third party.

(2) Modifications, Direct-Die, delidding, water cooling conversions, custom cables, overclocking, undervolting or other interventions may affect manufacturer warranties, warranty processing through manufacturers or voluntary third-party services.

(3) Octiware draws attention to such possible effects insofar as they are recognisably relevant for the specific order. No guarantee is given for the continued existence of voluntary manufacturer services.

(4) Statutory warranty rights of the customer against Octiware remain unaffected.

(1) Before returning items, in particular complete systems, water-cooled systems or sensitive components, the customer should contact Octiware so that suitable packaging, transport securing and shipping method can be agreed.

(2) The customer is obliged to package returns carefully and securely for transport. Where possible, original packaging, internal transport securing and suitable filling material should be used.

(3) For water-cooled systems, separate coordination may be required before return, in particular whether the system should be drained, partially disassembled or handed over personally.

(4) In the case of a legitimate defect, the statutory provisions on subsequent performance and cost allocation apply.

(5) Returns in the case of withdrawal are governed by the withdrawal notice.

(6) Statutory rights of the customer remain unaffected.

(1) Octiware processes personal data of the customer only in accordance with applicable data protection provisions and the privacy policy.

(2) Personal data may in particular be processed for handling enquiries, preparing offers, performing contracts, processing payments, shipping, documentation, communication and fulfilling legal obligations.

(3) When working on storage media, operating systems or customer systems, it may be necessary for Octiware to access data, file structures, user accounts, system information or technical logs. Access only takes place insofar as necessary for the commissioned service.

(4) The customer should not hand over particularly sensitive, confidential or unnecessary data insofar as it is not required for the service. Required passwords, recovery keys or access data should where possible only be provided temporarily and changed after completion.

(5) Octiware treats confidential information of the customer as confidential, insofar as it is not publicly known or legal disclosure obligations exist.

(1) Technical documentation, photos, plans, sketches, cable diagrams, configuration documents and other documents created by Octiware may be used by the customer for their own private or internal purposes, unless otherwise agreed.

(2) Commercial exploitation, publication, editing or transfer of such documents is only permitted with the prior consent of Octiware, unless statutory permissions apply.

(3) Octiware may only use photos or documentation of a customer order as reference, portfolio or marketing material if the customer has consented to this, or the presentation is completely anonymised and no personal data, serial numbers, customer data or other confidential information is identifiable.

(4) Consent to use as a reference may be revoked at any time with effect for the future, insofar as it is based on consent.

(1) Contract-related communication may take place by email, contact form, appointment booking system or other agreed electronic means.

(2) Where text form is required under these GTC, a declaration by email is sufficient in particular, provided the declaring person is identifiable and the declaration can be stored permanently.

(3) The customer is obliged to provide a reachable email address and to notify any changes to their contact details in good time.

(4) Messenger services such as WhatsApp or Telegram may be offered as informal contact channels. Legally relevant declarations, offers, order confirmations, invoices or special approvals should generally be made in text form via suitable permanent communication channels.

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) For consumers, this choice of law only applies insofar as it does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the state in which the consumer is habitually resident.

(1) For consumers, the statutory places of jurisdiction apply.

(2) If the customer is a merchant, a legal entity under public law or a public-law special fund, the place of jurisdiction for all disputes arising from or in connection with the contractual relationship is the registered business address of Octiware, to the extent permitted by law.

(1) The language of contract is German.

(2) Where English translations of legal texts, offers, documentation or information are provided, these serve for better comprehension. In case of doubt, the German version is authoritative to the extent permitted by law.

(1) Should individual provisions of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall not be affected.

(2) In place of the invalid provision, the statutory provisions shall apply.

(3) Amendments or additions to individual agreements should be documented in text form.

You have the right to withdraw from this contract within fourteen days without giving any reason, provided no statutory exclusion of the right of withdrawal applies.

The withdrawal period is fourteen days.

For a contract for the delivery of goods, the period begins on the day on which you or a third party nominated by you, other than the carrier, took possession of the goods.

For a contract for several goods ordered in one order and delivered separately, the period begins on the day on which you or a third party nominated by you, other than the carrier, took possession of the last goods.

For a service contract, the period begins on the day the contract was concluded.

To exercise your right of withdrawal, you must inform me,

by means of a clear declaration (e.g. a letter or email) of your decision to withdraw from this contract. You may use the model withdrawal form below, though this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, I shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by me), without undue delay and in any event not later than fourteen days from the day on which I am informed about your decision to withdraw from this contract.

I will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

I may withhold reimbursement until I have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to me without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to me. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods, unless expressly agreed otherwise.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not exist for contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.

This applies in particular to individually planned, configured, assembled or modified computer systems where components, technical execution, performance profile, visual design, cooling structure, cable design, BIOS/UEFI configuration, operating system setup or other features were selected, adapted or approved according to customer specifications.

Whether an exclusion of the right of withdrawal applies in the specific order is indicated separately in the offer and order confirmation. Statutory warranty rights remain unaffected.

If you expressly request that I begin the service before the expiry of the withdrawal period, and I have duly informed you of the consequences, you may owe proportionate compensation in value for services already rendered up to the point of withdrawal in the event of a withdrawal.

Upon complete performance of the contract by me, your right of withdrawal with respect to the service may expire early if the statutory requirements are met.